The holiday season brings a surge of shoppers and increased sales, making it one of the most lucrative times of the year for retailers. At the same time, this spike in activity also draws the attention of hackers looking to exploit busy stores and distracted staff. From digital heists to scams targeting both staff and customers, cyber risks surge when retailers are at their busiest and most distracted.
Here’s how store owners and retail managers can prepare for and fend off the most common holiday cyberthreats.
Preventing ransomware disruptions
Ransomware attacks can freeze a retailer’s operations in their tracks. Cybercriminals may hijack systems by encrypting essential files and then demand a ransom to unlock them. At peak transaction times, this can be devastating.
What to do:
- Keep your software updated to patch potential security gaps.
- Back up important data regularly and keep a copy disconnected from your systems so hackers can’t reach them.
- Teach employees how to recognize phishing attempts and to avoid clicking unfamiliar links or opening unexpected email attachments.
Spotting and stopping phishing attempts
Phishing is when someone pretends to represent a trusted company or individual to trick people into giving away passwords, credit card numbers, or other sensitive info. These scams commonly arrive via email or text message and can trick both customers and employees.
What to do:
- Set up spam filters to stop suspicious emails from reaching inboxes.
- Activate multifactor authentication for employee accounts to prevent access with just a stolen password.
- Show staff how to spot phishing attempts, especially those with urgent language or spelling mistakes, which are common signs of a scam.
Securing checkout systems
In physical stores, criminals may attach devices to payment terminals to steal card details. In some cases, they install hidden software through USB ports or unsecured wireless connections to intercept payment information during processing.
What to do:
- Use checkout systems with encryption to protect payment data during transfer.
- Keep payment systems up to date and apply patches as soon as the developer releases them.
- If possible, install surveillance cameras to monitor checkout areas and deter criminal activity.
- Train staff to spot signs of tampering, such as loose card readers or unfamiliar attachments on payment terminals.
Managing bots that disrupt online sales
Bots are automated programs that hackers use to flood your website, snatch products before real customers can, or slow down your site during peak hours.
What to do:
- Limit purchases of high-demand items to prevent bots from clearing out your inventory.
- Add Google reCAPTCHA to login, checkout, and account pages to block simple bots without disrupting the customer experience.
- Monitor website traffic for unusual patterns, such as repeated visits from the same IP address or rapid clicks.
- For more sophisticated bot attacks, use advanced protection tools like Cloudflare. These services analyze visitor behavior to detect and block non-human traffic that simpler defenses might miss.
Reducing risks from inside your business
Some cyberthreats come from within, whether it’s a temporary employee misusing access or someone making an honest mistake. These risks often rise during the holidays due to an increase in seasonal hires, meaning more people with access to your systems and data.
What to do:
- Conduct basic background screenings before bringing on seasonal workers.
- Restrict employee access to the specific tools and data required for their responsibilities.
- Recommend creating strong, memorable passphrases — at least 15 characters — by combining unrelated words or phrases.
- Offer essential cybersecurity training to all staff, with special attention to onboarding new and temporary team members. Remind staff to follow essential practices such as locking their devices when unattended and never sharing their passwords.
Effective cybersecurity doesn’t need to strain your budget or feel complicated. Small retailers can protect themselves, their employees, and their customers by combining smart habits, simple tools, and a little preparation.
Not sure which solution fits your business best? Contact us, and we’ll help you build a security plan that aligns with your store’s setup, budget, and seasonal demands.
Leave a comment!